Back in 2011 I wrote an article about how to obtain your mobile confirmation code for Facebook’s API, if you haven’t read it before this article I’d recommend you do so.
Needless to say there are still lots of people out there over a year later struggling to get their mobiles confirmed, both for the API and also just for mobile browsing. I often wonder how Facebook has become such a large entity when their site often fails or stumbles, and their help section is regularly appalling.
Anyway, here are a few possible suggestions if those in my earlier Facebook post didn’t help:
- When entering in your number, don’t use any characters other than the numbers 0 to 9. Don’t include the + character beforehand, or any parentheses or hyphens,
- Remove the leading zero before your number,
- Make sure you’ve selected the right country. If you’re using the phone abroad try both your current location as well as the location the phone is registered in. Make sure you’re using the right phone number for your location AND carrier.
- Make sure your phone isn’t sending any signature or ending text with your message, this will often stop the confirmation code from being sent,
- If they say you’ve requested too many codes, wait a few days. This is a security method to protect their servers from being spammed. Don’t try and navigate around it, constant requests are only going to hinder your ability to get verified,
- If you can sign in but can’t verify your mobile (for the API or for SMS alerts), see if your mobile phone carrier is supported in the drop down list when you select the Sign Up for Facebook Text Messages option.
- Instead of sending F to the number provided, try either On or Fb.
Finally, if none of these methods, try sending them a message using this Facebook form: https://www.facebook.com/help/contact/?id=283958118330524
From a great amount of Googling and from the number of emails/comments I’ve had on this subject, it seems fairly conclusive that if your mobile/cell phone operator isn’t listed by Facebook in their drop down menu, then there is no way around it. Which sucks, but unfortunately I think you’re going to have to live without it (for now).
I’ll continue to update this list as people send me methods that have worked.
Please please please, if any of these methods helped you drop me a comment, their authorisation system drives so many people to frustration it’ll be good to know which methods work.